Refund Policy


3DAES FZE prides in its ability to deliver quality Photography and Videography services for our clients in Dubai and around the world. Our team are the best in the industry and ensure that even the most vague concepts and ideas of our clients are fully understood and realized so that it can be executed efficiently. However if a client does claim a refund for a down payment made for a project or service the following is our policy on this subject.

This documentation describes 3DAES FZE refund policy pertaining to the purchases done and orders placed through the company’s website. The refund policy can be modified by 3DAES FZE without any prior notice to their customers.

3DAES FZE will not refund money after the purchase and download of Digital works except for rare situation mentioned below. Refunds will be made on a case by case basis depending on the particular situation with the customer. Please review our refund policy for each service we provide and ensure that you are familiar with our policy for the service you need prior to booking.

Non-Refundable Fees for Photography & Videography Services

Advance Payment / Booking fee – At the time of booking, an advance payment of AED 500 is request to secure the slot. This is non-refundable and non-transferable. A client can reschedule the booking for a date in the next 3-months, but 3DAES FZE will not be obliged to hold the booking commitment beyond that.

Session Fee – This fee refers to the shoot fee for that particular session for a customer after a particular concept has been ordered and discussed. Depending on the type of shoot, the fee will vary from AED 350 – AED 1000 or more and is not considered as a part of the fee to be refunded.

Editing Fee – This fee is related to the edit and retouch costs associated to a photo or video. If the photo and/or video was done after a mutually agreed upon concept, then this fee will be deducted from the total project fee and will not be considered refundable unless otherwise agreed upon by 3DAES FZE.   

Design Services Refund Policy

We undertake various Design & Branding Projects from time to time for various clients around the world.
No refunds will be made with regards to any payment made after the design has been approved by the client. In the case that the design does not meet the expectations of our client even after rounds of refining of the design that the client requires, we will refund a part of the down payment made for such designs. This is true only if the client knows exactly what the design of the website should be and was equally clear in expressing their requirement.

Our designers work diligently in order to realize the concepts efficiently even when our clients are not sure of the design they require. No refund will be made for vague requests resulting in designs that do not meet with our client’s expectations.

EXCEPTIONS

We will consider special refund request of our clients and will evaluate the percentage of refund for each case separately. Situations where the client is not happy with the concepts that were presented to them even after extended deliberations with the client and where the client was clear about what they were looking for, 3DAES FZE will refund part of the money that was paid by the client while placing the order. The percentage of refund will be decided by 3DAES FZE and this would vary according to project difficulty, person hours spend on the designs, etc.

Clients who change the requirements mid way through the implementation of a project will be billed for the hours spend on the previous defunct concept. No refund will be done for the payments for the order in this case. Moreover the client will send a new billing rate based on the complexity of the new concept. We advice our client’s to avoid these situations. Designers working in 3DAES FZE maintain their commitment to bring to life even vague ideas of our clients.

3D animation orders require an advance payment. In the case of client’s dissatisfaction with our designs despite communicating their requirements accurately, refunds will be provided for payments made for the order in discussion. This condition hold value only if the project is less than 50% complete. Any claims for refunds otherwise will not be entertained.

Cases where the client are not clear or have just vague ideas about their requirements, no refund will be granted even if client is not happy with the final product.

For all other projects that 3DAES FZE undertake and have not been separately mentioned in the refund policy, refunds on down payment will be provided based on the project. 3DAES FZE will have sole discretion on whether the client is refunded for orders placed and the percentage that’s refunded.

Fraud

Any claim to negate credit card payment will investigated and the amount refunded if found valid. Any fraudulent claim will result in legal action being sorted against the offending individual or company and the case will be reported to credit card services which would harm the offender’s credit history.

Changes to Refund Policy

We reserve the right to change the terms of this Refund policy at any time. When we make changes, we will revise the “last updated” date at the top of the policy. If there are material changes to this statement we will notify you by prominently posting a notice of such changes here or on our home page. We encourage you to review this policy whenever you visit 3DAES.ae

Contact

Please feel free to contact us for any queries or clarification required on our Refund Policy at contact@3DAES.com. Your understanding of our refund policy is important and will ensure seamless business with us.